EPISODE 081: CREATIVE WAYS TO LOWER CLIENT ATTRITION

So, what the heck even is client attrition, anyway?!

In a nutshell, attrition is the number of repeat clients that inevitably drop service every month.

I am ridin' solo on today's episode of Hustled Up! I discuss attrition and share creative ways to lower attrition rates in a service-based business. In the service industry, especially in the cleaning sector, repeat business is the highest contributing factor to revenue, so keeping your attrition low is essential to the growth of your business. Today, I talk about all of my favorite ways to keep attrition low & clients happy - including email campaigns, gifting & quality control. 

How to keep your attrition low: 

• Ask for feedback from clients to continuously improve the quality of service.
• Use email campaigns and newsletters to stay in touch with clients and offer coupons.
• Give small gifts as tokens of appreciation to show clients that you care.
• Ensure consistency in service delivery through retraining and quality control.

If you're in the service, industry, you do NOT want to miss today's episode!

You can listen to today's episode on Spotify, Apple Podcasts or wherever you stream your podcasts. Enjoy!