In typical Holly and Laura fashion, we get a little ✨uncomfy✨ today.
In this episode, Laura and I talk alllll about turning away work. It is so important to understand that you should not take on every job! We touch on the importance of understanding the scope of your own services, spotting red flags when interacting with leads, and making sure that your cleaning technicians have a complete understanding of your policies so that they can make appropriate decisions when in certain situations. Laura and I emphasize the need for open communication in every business interaction, while also highlighting the importance of being proactive in identifying potential issues before they escalate. Our conversation provides valuable insights for all entrepreneurs, especially those in the home service industry, on how to navigate uncomfortable situations with leads and new clients. Whether you're a seasoned business owner or just starting out, there is a takeaway for everyone in today's episode!
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